{"id":309382,"date":"2022-11-15T10:16:20","date_gmt":"2022-11-15T10:16:20","guid":{"rendered":"https:\/\/omni48.com\/?p=309382"},"modified":"2022-11-15T10:52:33","modified_gmt":"2022-11-15T10:52:33","slug":"airline-ordered-to-pay-222m-to-customers-after-extreme-delays-to-pandemic-refunds","status":"publish","type":"post","link":"https:\/\/omni48.com\/news\/airline-ordered-to-pay-222m-to-customers-after-extreme-delays-to-pandemic-refunds","title":{"rendered":"Airline ordered to pay &#163;222m to customers after &#8216;extreme&#8217; delays to pandemic refunds"},"content":{"rendered":"<p>Frontier Airlines has been ordered to pay customers $222m (&#163;187.8m), along with a $2.2m (&#163;1.8m) penalty, after being slow to issue customer refunds during the pandemic. The Denver-based airline was one of six carriers instructed to pay a collective $600m by the US Department of Transportation (DOT), in a crackdown on airlines which have dragged their feet over refunds in recent years. Air India was ordered to pay customers $121.5m by the DOT, as well as receiving a $1.4m fine for its delays. According to an investigation, Air India took more than 100 days to process more than 900 refund applications &#8211; almost half of the 1,900 filed in total with the DOT. &#8220;Irrespective of Air India&#8217;s stated refund policy, in practice Air India did not provide timely refunds. As a result, consumers experienced significant harm from the extreme delay in receiving their refunds,&#8221; said a statement from the DOT. On top of their refunds to customers, the airlines were<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Frontier Airlines has been ordered to pay customers $222m (&#163;187.8m), along with a $2.2m (&#163;1.8m) penalty, after being slow to issue customer refunds during the pandemic.The Denver-based airline was one<\/p>\n","protected":false},"author":0,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[108,1],"tags":[],"class_list":["post-309382","post","type-post","status-publish","format-standard","hentry","category-lifestyle","category-news"],"acf":[],"_links":{"self":[{"href":"https:\/\/omni48.com\/api\/wp\/v2\/posts\/309382","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/omni48.com\/api\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/omni48.com\/api\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/omni48.com\/api\/wp\/v2\/comments?post=309382"}],"version-history":[{"count":0,"href":"https:\/\/omni48.com\/api\/wp\/v2\/posts\/309382\/revisions"}],"wp:attachment":[{"href":"https:\/\/omni48.com\/api\/wp\/v2\/media?parent=309382"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/omni48.com\/api\/wp\/v2\/categories?post=309382"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/omni48.com\/api\/wp\/v2\/tags?post=309382"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}